Frequently Asked Questions
Everything you need to know about shopping with SIMO
What are your shipping rates and delivery times?
We offer standard shipping on all orders. Delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout, but we offer free shipping on orders over $50.
What is SIMO's return policy?
We want you to love your purchase. If you are not satisfied, you can return most items within 30 days of delivery for a full refund or exchange, provided the product is in its original condition and packaging.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What payment methods do you accept?
SIMO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are the products on SIMO authentic and high quality?
Absolutely. We work directly with verified manufacturers and distributors to ensure that every item in our catalog meets our strict quality control standards and is 100% authentic.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team. After that window, the order may have already been dispatched.