Returns & Exchanges

At SIMO, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your SIMO account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached, and include the printed return slip inside the box.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in your confirmation email to the outside of the package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.